Linguistic Analysis in Different Types of Support using LIWC for Spanish and English Online Communities

Abstract

Social support is a construct and includes emotions relating to social help, social appraisal support, informational support, and instrumental support that a person gets from other people. The focus of the present work is on how social support is expressed on YouTube in different ways by English and Spanish speakers underscoring cultural and linguistic differences. The social support issue and the four social support types of social support relating to social issues were collaboratively annotated by humans
and the GPT model support system with good agreement achieving. A chi-square test revealed that support types differ significantly between the two languages. Additional linguistic and psychological assessment
employing LIWC brought to light more social processes, feelings and culture markers unique to each support type and each language. We underscored analytical gaps in the phraseology of social support offered online and emphasized the need to derive more insightful cultural divisions in expression social support. The significance of the study lies in the application of sophisticated NLP social media analytic tools. The results will further enhance the clarification and fusion of culturally informed design to automated support systems.