Mobile Application with Voicebot for Detection of Family Violence: A Case Study in the District of Casa Grande, Perú

Authors

  • Jhoana Novoa-Gallardo Universidad César Vallejo
  • Morellia Rodriguez-Rodriguez Universidad César Vallejo
  • Javier Gamboa-Cruzado Universidad César Vallejo
  • Yesenia Vasquez Valencia Universidad César Vallejo
  • Jefferson López-Goycochea Universidad de San Martín de Porres

DOI:

https://doi.org/10.13053/cys-28-3-4735

Keywords:

Mobile application, Voicebot, domestic violence detection, mobile-d methodology, satisfaction

Abstract

The COVID-19 crisis, which emerged in early 2020 in Peru, has highlighted challenges in detecting and responding to domestic violence, with the District of Casa Grande being particularly affected. This urgent issue led to the need to develop more effective and faster tools to identify and address these cases. In this context, the presented research focused on the design and development of an innovative mobile application, equipped with a Voicebot, based on the Mobile-D methodology, known for its efficacy in mobile solutions development. To evaluate the utility and efficiency of this tool, a comprehensive and real case study was conducted using a pure experimental design, dividing the participants into two groups: an experimental one, which used the application, and a control group, which received no intervention. Four key indicators were measured: the time needed to detect a violent incident, the speed in connecting victims with nearby help centers, the total volume of cases identified, and the level of user satisfaction. The results obtained were encouraging: the application significantly reduced detection and response times, increased the number of detected cases, and significantly improved user satisfaction, proving to be an essential tool for addressing domestic violence in the District of Casa Grande.

Author Biographies

Jhoana Novoa-Gallardo, Universidad César Vallejo

Jhoana Novoa, is a graduate of the Faculty of Engineering and Architecture at Universidad César Vallejo, with experience in chatbots and voice bots development, database management and mobile application development.

Morellia Rodriguez-Rodriguez, Universidad César Vallejo

Jhoana Novoa, is a graduate of the Faculty of Engineering and Architecture at Universidad César Vallejo, with experience in the development of chatbots, internet of things and cybersecurity systems.

Javier Gamboa-Cruzado, Universidad César Vallejo

Dr. Yesenia Vasquez Valencia is the Director of the School of Systems Engineering at Universidad César Vallejo, Peru. She is a Systems Engineer and has a PhD in Education. His research interests are related to Information and Communication Technologies.

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Published

2024-09-12

Issue

Vol. 28 No. 3 (2024): 28(3) 2024

Section

Articles

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